Supporting Customer to Respond to a Data Subject Access Request

Category:  DSAR Management / Accountability

Customer: Public sector body

We supported a client who received multiple Data Subject Access Requests at the same time creating a challenge to collate all the relevant data, redact it and release the information within the required timeframe. We provided practical guidance on structuring the information collected in order to effectively manage it through the review and release process including the use of redaction tools. We developed a review and redaction process to ensure the right level of information was released and the correct redaction procedures applied. We also reviewed all the released content giving the client confidence that they had met all their obligations in responding to the requests.

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